Most orders are delivered within 7 to 20 business days, depending on your location and the supplier. Processing time is 1-3 business days before shipment. Please note that delivery times may vary during peak seasons.
Where do you ship?
We ship to most countries worldwide. Shipping availability and delivery times will be confirmed at checkout. Please note that customs duties and taxes may apply for international orders and are the responsibility of the recipient.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order. We occasionally offer free shipping promotions — check our store for current offers.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use it to track your package at any time. If you don't receive a tracking number within 5 business days, please contact us.
What is your return policy?
We want you to love your purchase! You have 14 days from the date you receive your order to request a return.
Change of Mind: You can return any item within 14 days for any reason, provided it is in its original, unused condition and packaging.
Defective or Incorrect Items: If your item arrives damaged or if you received the wrong product, please contact our customer service team immediately with your order number and photos of the issue. We will arrange a replacement or a full refund at no extra cost to you.
Return Process: To start a return, please contact us at contact@smartbuy-hub.com. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
